The perils of fake technical support

[harlan4096]

Large companies and their clients are regularly targeted by online scammers. The attacks can be of any kind and level of complexity, ranging from random phishing to artful schemes. One of the most common online frauds in recent years has been fake technical support.

Links to fake technical support sites, accompanied by rave reviews, can be encountered both on forums dedicated to a particular issue and on social networks. In social media, you might even stumble upon one of the huge number of fake Kaspersky Lab support accounts out there.

All of these profiles have one thing in common: They claim to offer assistance in any matters related to company products, with specially trained, highly qualified technical support staff supposedly ready and waiting to deal with user issues. Needless to say, it is not free.

Being deceived is unpleasant enough, but that’s only half the trouble. Worse is the way that fake support services “solve” user problems. For example, here is a website that prompts the user to enter their account details to run a virus scan (you should never do that).

At 73%, the scan suddenly stops (tests on different devices show that it’s always 73%), after which “technical support” prompts: “Upgrade your security.” Clearly, the calculation is that the user, on seeing the warning, will call “technical support” for help with this upgrade.

Unfortunately, we were unable to ascertain what precise information the victim is asked to reveal during the call, because a short while after we detected the site, the details under the Contacts tab suddenly vanished. So we can only guess at what the victim might lose as a result of this “assistance.”

Here’s another site where in addition to personal information, the user is cheekily asked to enter the Kaspersky Lab product activation code.

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