Trust but verify: how we set the standard for transparency and trust

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Who can you trust in the cybersecurity solutions market? Fourteen major vendors were compared in terms of transparency, security management, and data-handling practices – and guess which was a leader across the board?!…
 
The life of a modern head of information security (also known as CISO – Chief Information Security Officer) is not just about fighting hackers. It’s also an endless quest that goes by the name of “compliance”. Regulators keep tightening the screws, standards pop up like mushrooms, and headaches only get worse; but wait… – there’s more: CISOs are responsible not only for their own perimeter, but what goes on outside it too: for their entire supply chain, all their contractors, and the whole hodge-podge of software their business processes run on. Though the logic here is solid, it’s also unfortunately ruthless: if a hole is found at your supplier, but the problems hit you, in the end it’s you who’s held accountable. This logic applies to security software too.

Back in the day, companies rarely thought about what was actually inside the security solutions and products they used. Now, however, businesses – especially large ones – want to know everything: what’s really inside the box? Who wrote the code? Is it going to break some critical function or could it even bring everything down? (We’ve seen such precedents; example: the Crowdstrike 2024 update incident.) Where and how is data processed? And these are the right questions to ask.

The problem lies in the fact that almost all customers trust their vendors to answer accurately when asked such questions – very often because they have no other choice. A more mature approach in today’s cyber-reality is to verify.

In corporate-speak this is called supply-chain trust, and trying to solve this puzzle on your own is a serious headache. You need help from vendors. A responsible vendor is ready to show what’s under the hood of its solutions, to open up the source code to partners and customers for review, and, in general, to earn trust not with nice slides but with solid, practical steps.

So who’s already doing this, and who’s still stuck in the past? A fresh, in-depth study from our colleagues in Europe has the answer. It was conducted by the respected testing lab AV-Comparatives, the Tyrol Chamber of Commerce (WKO), the MCI Entrepreneurial School, and the law firm Studio Legale Tremolada.

The main conclusion of the study is that the era of “black boxes” in cybersecurity is over. RIP. Amen. The future belongs to those who don’t hide their source code and vulnerability reports, and who give customers maximum choice when configuring their products. And the report clearly states who doesn’t just promise but actually delivers. Guess who!…

What a great guess! Yes – it’s us!

We give our customers something that is still, unfortunately, a rare and endangered species in the industry: transparency centers, source code reviews of our products, a detailed software bill of materials (SBOM), and the ability to check update history and control rollouts. And of course we provide everything that’s already become the industry standard. You can study all the details in the full “Transparency and Accountability in Cybersecurity” (TRACS) report, or in our summary. Below, I’ll walk through some of the most interesting bits.

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